Frequently Asked Question (FAQs)
Q: How do I know which size tent I need?
Q: When will my tent and equipment be set up and taken down?
Q: How far in advance should I place my order?
Q: Do you require a deposit?
Q: How can I reach you after business hours and/or on weekends?
Q: What geographic area do you serve?
Q: In what kind of condition is your equipment?
Q: Are you insured?
Q: How do I know which size tent I need?
A: We will determine the dimensions of your tents based on what activities are taking place beneath them. Suggested allocations of space provide ~20 to 25 square feet per guest if the event is a sit-down dinner with a band and dancing, ~15 to 18 square feet per guest for buffet seating without dancing, and ~8 to 10 square feet per guest for set-up in rows as for theatrical seating or for a cocktail reception (please note: these allocation amounts are approximations…your space requirements may differ), but we are here to help.
Q: When will my tent and equipment be set up and taken down?
A: Usually, we will install your equipment several days to weeks before the event; this enables time for you to get organized before your event day arrives. Dismantling usually occurs just after the event, up to several days beyond, depending on the event circumstances and logistics. There are no additional charges for having the items during these extra days in order to facilitate this delivery and pickup schedule.
Q: How far in advance should I place my order?
A: It is always best to have as much lead-time as possible. Since there are many details to attend to when arranging a special event, planning ahead will bring you the most satisfaction and peace of mind.
Q: Do you require a deposit?
A: We do ask for one-third to one-half of your total as a deposit. This is used to secure the equipment and services for your event. Deposits can be paid by cash, check, Visa, Discover or MasterCard.
Q: How can I reach you after business hours and/or on weekends?
A: We are pleased to offer a 24-hour response service …simply call our offices and a Partytime Productions representative will respond to your call and attend to your needs in a timely manner.
Q: What geographic area do you serve?
A: Our corporate headquarters is located just outside of Chicago, although we are accustomed to working on events throughout the country. We have worked on projects throughout the continental United States.
Q: In what kind of condition is your equipment?
A: We pride ourselves on keeping our tents and equipment in top condition, and take meticulous care to ensure their performance and attractiveness. We grade our stock of inventory annually, and sell off older equipment to maintain our inventory's freshness.
Q: Are you insured?
A: Absolutely. Our company is fully covered on all fronts: Workman's Compensation, Vehicular, Inland Marine, and General Liability.